REFUND POLICY

At FURVESTA ORGANIC FOODS, we prioritize customer satisfaction and stand by the quality of our products. If you are not entirely satisfied with your purchase, we are here to help. Please read our Refund Policy carefully to understand the terms and conditions.

1. Eligibility for Refunds

You may request a refund under the following conditions:

  • The product is damaged or defective upon delivery.
  • The product delivered does not match your order.
  • The product is expired at the time of delivery.

To be eligible for a refund, the following criteria must be met:

  • The product must be unused and in its original packaging.
  • A refund request must be made within 7 days of delivery.

2. Non-Refundable Items

We do not offer refunds for:

  • Products damaged due to mishandling or improper storage after delivery.
  • Products purchased under clearance sales or special promotions.
  • Opened, partially consumed, or tampered products.

3. How to Request a Refund

To initiate a refund, please follow these steps:

  1. Contact our customer support team at furvestafood@gmail.com or call us at 9708483673 / 9708098036.
  2. Provide your order number, proof of purchase, and a brief description of the issue.
  3. Share photographic evidence if the product is damaged or defective.

Our team will review your request and respond within 2-3 business days.

4. Processing Refunds

  • Once your refund request is approved, we will credited the refund to your original payment method within 7-10 business days.
  • For cash-on-delivery orders, refunds will be issued via bank transfer. Bank details will be required for processing.

5. Returns for Refunds

If a return is required:

  • The product must be shipped back to us in its original condition.
  • Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or damaged product).

Our return address is:
FURVESTA ORGANIC FOODS
Ground Floor, G-12, Mondalgathi, Ramkishanpally,
VIP Road, Kolkata, West Bengal – 700052

6. Exchanges

If you wish to exchange a damaged or defective product, please mention it during your refund request. Exchanges are subject to product availability.

7. Cancellations

Orders can be canceled before they are dispatched. Once the order is shipped, cancellations are not allowed.

8. Contact Us

For any questions or concerns about our Refund Policy, please contact us:

Thank you for choosing FURVESTA ORGANIC FOODS. Your trust and satisfaction are our top priorities!